Using templates for email and SMS text messages

Bobclass can send messages to your clients in the following cases:

  • After adding booking a class/appointment - automatic
  • After modifying a class/appointment (e.g. change of location) - automatic
  • After cancelling a class/appointment (either by removing a client from or by deleting the entire class/appointment) - automatic
  • Reminding a client of an upcoming class/appointment  - manual
  • Sending any kind of message to one or more clients

The confirmation, modification and cancellation and reminder messages use templates that can be modified in the app's settings > Message Templates.

To edit a message template, enable it first and then click on the text. This will invoke a popup where the text can be modified. Be mindful of the fact that the template text uses parameters (the words preceded by #) that are replaced by real values when the message is created later. You can see the parameters that you can use in the orange text below the text field. Make sure to keep the brackets and tags in place, but all other regular text can be modified to your needs.

If at any point you want to restore the text messages to the original ones, just scroll down and click the button Restore...

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