There was a problem with my payment for the Pro or Studio subscription, how do I solve this?
The Pro and Studio subscriptions that are offered in Bobclass are sold as in-app purchases. This means that they are sold through the Apple App Store where Apple takes care of the monthly billing. If Apple tries to charge your credit card (the one that is associated to your Apple ID) and it gets declined, then you will receive an email. There are a few days of grace period where you can solve the problem before the premium functionality stops working. Here is how to solve it:
- On your device, go to the (iOS) settings:
- Click on your Apple ID - this is your profile photo at the top
- Click on iTunes & App Store
- Click on your email address (Apple ID) at the top
- Select View Apple ID on the popup
- Click Payment Information
Here is where you can replace an expired credit card or solve any other problem you may have with the payment method.
If you need assistance or need a few days more to solve the problem, you can ask us for help: support@bobclass.com - we can enable Pro or Studio for a few days while you solve the payment method problem.